WILDYE LIMITED

Please find below our complaints policy.

We are WILDYE LIMITED our registered office is at 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, UK, IP28 7DE. Our company number is 14019828 and our VAT number is GB 408 856 666. We have 2 domains wildye.co.uk & wildye.com. Both of which contain information relating to the services that we provide within the UK.

We are sorry you feel the need to complain. You can email your complaint to hello@wildye.com or contact us on 03303010047.

We will provide an initial response acknowledging your complaint within 3 working days.

We will provide a full response within 30 working days from the date of your complaint.

We take complaints seriously and as such your complaint will be fully investigated by a Company Director. A Company Director will respond to your complaint with a final response.

Should your complaint relate to Telecoms and you are not satisfied with our final response you will receive a Deadlock letter.

Once you receive your Deadlock Letter you are within your rights to contact the ADR (Alternative Dispute Resolution). We are a member of ADR Scheme who can be contacted on (to be confirmed). This is a free service that is independant of ourselves.

16th April 2025